Hotel Policy

1. Check-in & Check-out

• Check-in: 2:00 PM · Check-out: 12:00 PM
• All guests need valid photo ID at check-in.
• Early check-in and late check-out depend on availability, and charges may apply.

2. Booking & Payment

• An advance deposit is required to confirm your booking.
• All charges are settled at check-out.
• We accept cash, Visa, Mastercard, AMEX, bank transfer and digital wallets.
• We accept Nepalese Rupees and selected foreign currencies, in line with NRB rules. Exchange or bank charges may apply.
• Prices include applicable taxes unless stated otherwise.

3. Cancellation & Refunds

• If you leave early, unused nights are not refunded.
• Refunds are processed within 72 hours to your original payment method. Your bank may take longer.
• Promotional, package and online travel agency bookings may have their own terms.

4. Children & Extra Beds

• Under 2 years: free when sharing existing bedding
• 2–5 years: 25% of adult rate
• 6–12 years: 50% of adult rate
• 13 years and above: adult rate
• Cribs and extra beds are available on request, and charges apply.
• Please declare every guest, including children, when you book.

5. House Rules

• No smoking indoors. Please use the marked outdoor smoking areas.
• Alcohol is allowed only in licensed and designated areas.
• Quiet hours begin at midnight.
• Visitors are welcome in public areas but must register at reception. Only registered guests may stay overnight.
• Pets are allowed only with prior approval, subject to pet-friendly room availability and a fee.
• Please don't light open flames outside designated areas, feed wildlife or pick plants.
• Please treat fellow guests and our staff with respect.

6. Your Belongings & Resort Property

• Please use the in-room safe or our safe-deposit service. We cannot be responsible for valuables left unsecured.
• Guests are charged for any damage to or loss of resort property.
• We keep lost items for 30 days.

7. Safety & Wellbeing

• Activities are at your own risk. Please follow safety instructions and tell us about any health conditions beforehand.
• The resort is not liable for events beyond its reasonable control, such as weather, landslides or transport delays.
• We recommend travel and health insurance.
• Our hillside setting means many areas are sloped and not fully wheelchair accessible. Please tell us your needs in advance.

8. Acceptance

By booking with Himalayan Nirvana Resort, you agree to these policies.